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FAQ: Popular Questions from Our Customers

1. What is your writers’ experience?

We have writers in different sectors so we can deliver qualitative papers in any subject. All of them hold science degrees from Masters to Ph.D.s and are native English speakers. Besides, we test them inside our company to make sure that these people can become a part of our professional team. If you hesitate, you can ask your selected writer for more information on his/her qualification.

2. How a writer is assigned?

Our team members look for a writer who will be the best fit for this particular job: he/she must be experienced in this discipline and have an appropriate science degree.

3. What is a VAT?

It concerns those customers who are not paying in USD (EU residents). The VAT is the fee which is automatically added to your total order cost and which you pay for system money transactions.

4. Are there any hidden fees?

We are absolutely transparent about our pricing policy. The order price is calculated according to the discipline, complexity, deadline and a number of pages which will be the final price.

5. What if I’ve found plagiarism in my paper?

This is almost impossible as we never use papers written by someone else. We also have special services where we check all papers for plagiarism. However, we are all humans and make mistakes so in case you find it, you can always send it for a free revision.

6. What papers can I order?

We cover all types of papers in different disciplines such as essays, reports, book reviews, dissertations, term papers etc. We can also write a unique paper according to your requirements.

7. How can I get a ready paper?

First you have a draft of your order sent in .jpg. After you check it and add comments (if any), we send it to you in .docx format so you can download and print it.

8. Do you have revisions?

Yes, we have free revisions up to two weeks after the paper is delivered. If you think that this is not what you asked for or you have found some issues, you can have a revision absolutely free of charge to fix it.

9. Is customer support available at nights?

Definitely, our customer service works 24/7 to be in touch with you. So, if you have an urgent request or an emergency, you can always contact us via phone, email or website chat.

10. What if my essay requirements change?

It can happen that you can change your requirements in the middle of work. In this case, you should let us know as soon as you can about all the changes to be made so we could complete the paper on time. No matter how many changes you make, we are happy to meet your expectations within your deadline period.